1. Why document your key processes?














  1. It's a necessary step towards implementing a Quality Management System (QMS). See: BS ISO 7101:2023 Clause 7.5.
  2. It facilitates Process Management. A key requirement of QMS.
  3. It facilitates innovation. A key objective of a QMS.
  4. Process standardisation and Best Practice.
  5. Review:

    • Improvement.
    • Health and Safety.
    • Patient Safety
    • Human Factors.
    • Ergonomics.
    • Sustainability.
    • etc.

  6. Training.
  7. Learning Health System, and lots more.

  8. The science! Patient Safety Clinical Gaze
  9. Let's take a look at another version of the first image.

  10. Lastly - Keep it Simple (KISS)









How you implement the requirements around staff following the formal documented process chart is down to your organisation or department but each process flow chart should be an example of 'best practice' once it has been approved.