4. The Definition of a process.














  1. Wikipedia:

  2. Process - A series of sequential actions or steps taken in order to achieve a particular end.
  3. The relationnship between Policy, Process and Procedure
  4. Elements of a single process.
  5. A Simple, Complex, Complicated, or Chaotic Process?

  6. Risk and Patient Safety Management!
  7. Example: Toyota's view.
  8. The process approach is a method of thinking to understand and plan the sequence and interactions of processes in the system, i.e. Systems Thinking!
  9. A process approach means an organisation manages their business as a system of processes - not departments or people or products. This works because if you have a good process, you'll have good results. The interactions (the inputs and outputs that tie the processes together) between these processes is important. The output of one process is the input of another process, which stresses the importance of not treating each process as an individual silo (department, job, etc). Each process needs to ensure it delivers (outputs) what the next process needs (inputs).

    10. Note. Cynefin, pronounced "ku-nev-in," is a Welsh word that translates as "place" or "habitat." However, it can also be used to describe the elements of our situation and personal history that influence our thoughts and decisions in ways we don't understand.

    Further reading.

    WHO High 5s Project.