Business Process Change Project

Process Change Project - Process Illustrations

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Strategic Management Team - Chris Bocock
Organisation Structure
Strategy Development
Policy Development
Communication - nya
Consultation - nya
Council Plan - nya
Leadership - nya
Quality - nya
Community Strategy - nya
Management Framework - nya
Performance Management - nya
None Requested
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Corporate Operational Management Team
Organisation Structure
Management Plans Development
Service Delivery
Project Management
Community Strategy - nya
Budget Management - nya
Performance Management - nya
Staff Management - nya
Performance Plan Delivery - nya
Customer Relationship - nya
Communication - nya
Working with SMT - nya
Quality - nya
None Requested
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Strategic Support Unit - John Williams
Organisation Structure
Staff Leaving
Sickness
Annual Leave
Flexi Time
Lieu Time
New Starters
Long Service Award
Environmental Wellbeing - nya
Best Value - nya
Performance Management - nya
Community Strategy - nya
Local Strategic Partnership - nya
Strategic Development - nya
Equality - nya
Business Planning - nya
Emergency Planning - nya
Communication and Consultation
Community Planning
Quality - nya
Project Management - nya
Advice and Support - nya
None Requested
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Health & Safety - Philip Bowles
Organisation Structure
Risk Assessment
Accident Reporting
Health and Safety - nya
Provision of Advice - nya
None Requested
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Audit Services - Geoff Bailey
Organisation Structure
Conducting an Audit - nya
Audit Report - nya
Audit Report Follow-up - nya
None Requested
None Requested
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Learning and Development Unit - Tina Beckett
Organisation Structure
PR&D Overview
PR&D Form 1
PR&D Form 2
PR&D Form 3
PR&D Form 4
Training Records - nya
Training Delivery - nya
Training Needs Analysis - nya
None Requested
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Business Support & Office Services - Jane Fielding
Organisation Structure
Room Booking
Room Booking - Office Services
Process Development
Project Management
Office Support - nya
Business Change Management - nya
Procurement Management - nya
None Requested
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Financial & Accountancy Services - Sib Moss
Organisation Structure
Purchase Order
Purchase Order
Accounting Process
Transactions
Journals
Budgets
Month End
Quarter End
VAT Return
Year End
Expenses
Creditors
Debtors
Bank Reconcilliation
Allocation Tables
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Payroll - Kate Rankine
Organisation Structure
Payroll - nya
Monthly Saleries Analysis - nya
Monthly Wages Analysis - nya
e-Government National Targets - nya
None Requested
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IT & Document Management - Peter Gillett
Organisation Structure
IT Helpdesk
Starters
Leavers
User Support - nya
Application Support - nya
Document Management - nya
Internet - nya
Intranet - nya
Printing - nya
Graphic Design - nya
None Requested
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Financial Services - Other - Peter Gillett
Organisation Structure
Severance Costs - nya
Investment Management and Interest - nya
External Audit
Surplus and Deficiencies - nya
Contingency Fund
Unallocated Overheads - nya
Pensions - nya
Insurance Premiums - nya
None Requested
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e-Government, Information and Risk Management - Dave Williams
Organisation Structure
External Funding - nya
Local Objectives - nya
Capital Programme - nya
Programme Management - nya
Data Protection - nya
Freedom of Information - nya
Risk Management - nya
Project Management - nya
None Requested
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Democratic Representation - Chris Watkins
Organisation Structure
Advisory Service - nya
Training, Learning and Development - nya
Office Support - nya
Monitoring Officer - nya
Standards Board for England - nya
Ombudsman Complaints - nya
Promotion - nya
None Requested
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Land Charges - Jane Fielding
Organisation Structure
Landcharges
None Requested
None Requested
None Requested
None Requested
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Property Services - Deborah Ganderton
Organisation Structure
Building Maintenance Issues
Property Management - nya
Facilities Management - nya
None Requested
None Requested
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Licensing - Kim Rickard
Organisation Structure
Licensing
Operators Licence
Personal Licence (Overview)
Personal Licence
Personal Licence (Grandfather Rights)
Personal Licence (Objections)
None Requested
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Legal - Nigel Snape
Organisation Structure
Negotiating - nya
Prosecutions - nya
Provision of Advocacy - nya
Conveyancing - nya
Advice and Support - nya
Code of Conduct / Ethical Framework - nya
Agreements , Contracts and Statutory Notices - nya
Declaration of Results - nya
Applications - nya
Register Updates - nya
Electoral Registration - nya
Annual Audit of Electors - nya
Nominations - nya
Ballot Papers - nya
Postal Vote - nya
Proxy Votes - nya
Elections and By-elections - nya
Polling Stations - nya
Election Count - nya
Register - nya
None Requested
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Community & Economic Development - Lee Robinson
Organisation Structure
Project Management - nya
Community Safety - nya
Community Safety Partnership - nya
External Funding - nya
Crime and Disorder Act 1998 - nya
Site Finding/Property Searches - nya
Advice and Support - nya
Grants / Funding - nya
Prograta Fund - nya
Town Centre Regeneration - nya
Malvern Experience - nya
Platinum Awards - nya
Community Transport - nya
Concessionary Fares - nya
Social Enterprise - nya
Development Plans - nya
Rural Transport - nya
Marketing - nya
Inward Investment - nya
Annual Tournaments - nya
Community Outreach Programme - nya
Playschemes - nya
Leisure Facilities Development - nya
Accessibility to Recreation - nya
Contract Management - nya
Quality Assurance - nya
NMarketing - Promotion - nya
Product Development - nya
None Requested
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Environmental Services - Ivor Pumfrey
Organisation Structure
Planning Investigation - Environment Team
Registration of Food Premises
Land Searches
Training - Food Safety - nya
Licensing Act 2003 - nya
Health and Safety - nya
Complaints
Enforcement Action - nya
Premises Inspection - nya
Hazard Warnings - nya
Food Sampling - nya
Investigation - Food Poisoning - nya
Investigation - Infectious Disease - nya
Investigation - Accidents - nya
Environmental Protection - nya
Pest Control - nya
Dog Fouling - nya
Prescribed Processes - nya
Routine Patrols - nya
Pollution Control - nya
Water Sampling - nya
Investigations - nya
Out of Hours Service - nya
Contaminated Land - nya
Advice and Support - nya
Abandoned Vehicles - nya
Control of Stray Dogs - nya
None Requested
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Operations - Alex Bill
Organisation Structure
Exemption Certificate
Wheelie Bin Order
Waste Collection
Waste Statistics
Missed Collection
Fly Tipped Waste - nya
Marketing - nya
Enforcement - nya
Car Park Management - nya
Recycling - nya
Litter Patrol - nya
Street Sweeping - nya
Bulky Household Waste - nya
Bring Recycling Service - nya
Parks and Ground Maintenance - nya
Contract Grass Cutting - nya
Commercial Waste Collection - nya
Cleaning and Maintenance - nya
None Requested
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Housing Revenues - Keith Parry
Organisation Structure
B&B
Housing Benefit Application
Amending the Valuation List - nya
Issuing Annual Bills - nya
Changed Circumstances - nya
Overpayments - nya
Claims - nya
Fraud - nya
Calculation of Liability - nya
Cash Reconciliation - nya
Recovery - nya
Accounts of Billing Authority - nya
Verification Framework - nya
Annual Calculation of Tax Base - nya
Report to Valuation Office Agency - nya
Maintenance of Rating List - nya
Maintenance of Accounts - nya
Accounts of Billing Authority - nya
Collection - nya
Relief - nya
Billing - nya
Overpayment and calculation of Interest - nya
Establish Eligibility for Relief - nya
Energy Conservation - nya
Housing Services - nya
Housing Strategy - nya
Housing Investment - nya
NContract Management - nya
Grants - nya
Project Management - nya
None Requested
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CareLine - Robert Redmen
Organisation Structure
Marketing - nya
Response - nya
Installation - nya
Maintenance - nya
None Requested
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Planning - Garry Williams
Organisation Structure
Domestic Development Enquiry
Full Plans Submision
Local Plan - Objections\Support
Land Search Check
Uniform Changes
Application
Initial Appraisal
Negotiate/Improve Proposal
Delegated Decision
Householder Application
Committee Decision Required
106 Agreement Needed
Committee Meeting
Action Post Committee
Notice & Plans
Disability Access - nya
Dangerous Structures - nya
Demolitions - nya
Complaints - nya
Advice and Support - nya
Appeals - nya
Consultation - nya
Reporting - nya
Scheme of Delegation - nya
Negotiating - nya
Project Management - nya
Development Control - nya
Permitted Development - nya
Protected Trees - nya
Policy Development - nya
Local Plan - nya
Development Briefs - nya
None Requested
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Customer Service Centre - Barbara Davies
Organisation Structure
Service Request
Cash Receipting
ICON Overview
Customer Service - nya
Customer Feedback - nya
First Response - nya
None Requested
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