This site has been developed to facilitate the rapid documentation and improvement of all processes within Malvern Hills District Council.

Your co-operation will make a big diference to the success of this project. The information provided on this site is developmental only.

Please have a look at all the illustrations on this site and send your thoughts to us. Please feel free to comment on any of the processes, not just the ones in your area, particularly spelling mistakes!. The more feedback we get then the processe illustrations will be more representative of what we do.

A major step in our drive for process efficiency and effectiveness will be the introduction of eForms. This work is a necessary preliminary step in achieving this.

Regards

Margaret Duys

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How many key processes do we own? Do you know?