How to manage quality in healthcare

Designing a quality management system – Where to start?

Dr Tom Rose MIET MCQI

Research Fellow

University of Birmingham

The Basics:

Say what you do - set the standard.

Say how you do it - process design/documentation.

Say how you monitor and measure output and record non-conformance - non-conformance reporting.

Say how you continually improve what you do - corrective action and preventative action.

Say how you show conformance - Audit to the standard.

1. Identify the standards.
2. Process design/documentation.
3. Non-conformance reporting.
4. Continuous improvement.
5. Audit and inspection.
6. Lean and sustainability.
7. Patient safety.
8. What next?
9. Questions and answers.