How to overcome today's lack of NHS process documentation to support effective improvement - based on the works of Deming and Juran

Meeting the requirements of Clause 7.5 of BS ISO 7101:2023 - Management systems for quality in healthcare.

Dr Tom Rose MIET MCQI

Research Fellow

University of Birmingham

Bio

Dr Tom Rose

Tom, a Chartered Engineer (MIET), Chartered Quality Professional (MCQI), and Fellow of the Institute for Continuous Improvement in Public Service (FICiPS) has been associated with Quality Managements Systems since the days of BS5750 in the 1980s. He has designed and implemented Quality Management Systems, including the requirement for TickIT, the software design quality standard, for a number of design and manufacturing organisations, and is a qualified ISO9001 external auditor, including the TickIT standard. He has taught and assessed the Business Improvement Techniques NVQ.

He gained a PhD from Cranfield University with research into Business Development in 2003. Since joining the University of Birmingham as a Research Fellow seven years ago he has been researching Process Management, Patient Safety, Human Factors and the difference a Quality Management System could make to NHS Trusts; also doing a bit of lecturing in healthcare improvement.

He supports the application of BS ISO 7101:2023, Quality Management Systems in healthcare, in the NHS and healthcare Internationally.

1. Why document your key Processes?
2. Understanding QUALITY.
3. Two concepts of a QMS - same system, different detail.
4. The definition of a Process.
5. What does a Process Flow Chart look like?
6. What should a Process Flow Chart really look like?
7. So, how do you do it?
8. Making a start on a new Process Flow Chart.
9. Finally - Producing the Flow Chart Documentation.